Enterprise Service Management , 2022-2027, Worldwide
- Gauri Kale
- Aug 24, 2023
- 2 min read
The concept of Enterprise Service Management (ESM) has evolved from its predecessor, IT Service Management (ITSM), which was primarily focused on handling IT-related tasks, problems, and workflows like ticketing, service desk operations, and back-office activities. The surge in demand for digitization, collaborative work environments, remote work arrangements, and the enhancement of both employee and customer experiences has driven the growth of the ESM market. This growth has led to the integration of tasks from both front and back-office functions. Modern ESM solutions now extend their reach beyond IT to encompass various business domains, enabling organizations to seamlessly integrate tasks and operations for employees, customers, and managers. This evolution facilitates collaborative efforts between organizations and IT departments, streamlining business and IT activities while automating and enhancing organizational processes.
Key inquiries addressed by this study:
What is the current growth rate of the Enterprise Service Management (ESM) market?
What are the primary factors boosting and hindering the global ESM market's growth?
Among different industries, which sectors offer the most promising growth opportunities in the projected period?
Which global regions are expected to experience the highest growth potential in the ESM market?
Which customer segments show the most potential for adopting Enterprise Service Management solutions?
In the next five years, which deployment options for Enterprise Service Management solutions are anticipated to experience accelerated growth?
Strategic market insights:
The ESM market is still in the process of development, continually generating more use cases and technological innovations for managing an organization's entire array of functions. Vendors are increasingly incorporating automation technologies like AI, machine learning (ML), and robotic process automation (RPA) to automate routine tasks, enhance response times, and reduce errors. As businesses transition to cloud-based platforms, buyers expect ESM solutions that seamlessly integrate with other systems and applications. Given the substantial data generated by various service delivery processes, ESM has the capability to identify trends that facilitate informed business decisions and improved service delivery. Additionally, vendors are offering personalized experiences and an omnichannel approach across all service delivery channels.
Table of Content:
Chapter 01: Research Summary
2023 Market Outlook: Top Research Findings and Key Takeaways
Top predictions
Chapter 02: Market Overview
Market Definition and Scope
Revenue Type
Geographical Regions
Industry Verticals
Chapter 03: Market Forecast Analysis
Market Accelerators and Market Restraints
Market Forecast by Total Market
Market Forecast by Deployment Type
Cloud
On-Premises
Market Forecast by Geographical Regions
Canada
Central & Eastern Europe
Japan
Latin America
Middle East & Africa
USA
Western Europe
Asia Ex-Japan China (AxJC)
China
Market Forecast by Industry Verticals
Banking and Financial Services
Electronics & Telecom
Retail and eCommerce
Professional Services
Healthcare and Life Sciences
Manufacturing
Media & Entertainment
Government and Public Sectors
Education
Energy & Utility Others
Others
Market Forecast by Customer Types
SMB
Large
Enterprise
Chapter 04: Analyst Recommendations
Analyst Recommendations
Chapter 05: Appendix
Research Methodologies
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